Responsibilities

● Serve as the first point of contact for employees seeking technical assistance over the phone or email
● Perform remote troubleshooting through diagnostic techniques and pertinent questions
● Enroll employees to biometrics of the company
● Purchase equipment needed for the employee (laptop,desktop etc.)
● Determine the best solution based on the issue and details provided by employees
● Walk the employees through the problem-solving process
● Direct unresolved issues to the next level of support personnel
● Provide accurate information on IT products or services
● Record events and problems and their resolution in logs
● Follow-up and update employees status and information
● Pass on any feedback or suggestions by employees to the appropriate internal team
● Identify and suggest possible improvements on procedures 

Requirements and skills

● Proven experience as a help desk technician or other employees support role
● Tech savvy with working knowledge of office automation products, databases and remote control
● Good understanding of computer systems, mobile devices and other tech products
● Ability to diagnose and resolve basic technical issues
● Proficiency in English
● Excellent communication skills
● employees-oriented and cool-tempered
● BSc/BA in IT, Computer Science or relevant field